Getting started

What happens after you sign up

Your order is confirmed. You will get a copy by email. If it does not arrive, check your junk folder before calling — order confirmations are the most commonly filtered message we send.
Your modem ships. If you ordered one with your plan, it is sent to the delivery address on your order.
Your connection is activated. Timing depends on your connection type and whether the address has an active NBN service already.

Setting up your modem

Plug the modem into power and switch it on.
Run the supplied cable from the modem's WAN port to your NBN connection box or wall socket. The WAN port is usually a different colour to the rest.
Wait. First-time setup can take several minutes while the modem provisions itself — do not power it off partway through, even if the lights look wrong.
Connect to the Wi-Fi name and password printed on the sticker on the modem.

If the modem came from us it arrives preconfigured. You should not need to enter any username or password to get online.

Change your Wi-Fi name and password

Do this from the modem's own admin page — the address and login are on the sticker. Changing the Wi-Fi password disconnects every device, so you will need to reconnect each one.

If it does not come online

Give the connection a full 15 minutes on first setup before treating it as a fault. After that, work through Troubleshoot your connection.