Email & tickets. Full written trail.
Submit a ticket and we’ll respond within 4 business hours with a full investigation. Attach screenshots for faster resolution.
SETUP & SUPPORT CENTRE
We’ve Got You Covered.
From unboxing your modem to troubleshooting dropouts at midnight. Everything you need is right here, self-serve or with our support team.
Network Status
All Techarob services are operating normally
Rechecked every 30 seconds
- Operational
NBN FTTP
No incidents reported
- Operational
NBN HFC
No incidents reported
- Operational
NBN Fixed Wireless
No incidents reported
- Operational
5G Home Internet
No incidents reported
Status is reported across the whole Techarob network — we don’t measure these connection types separately yet, so they move together.
Get notified about outages & maintenance
We’ll SMS or email you the moment something affects your service — before you even notice.
Set Up Your Connection
Step-by-step guides for every modem model and NBN connection type.
Step 1 of 5
Check your activation date
Your activation email was sent when your order was confirmed. It contains your go-live date, your NBN connection type, and details of any required technician visit. If you can't find it, check your spam folder or log in to My Account.
What’s the Issue?
Select your problem and we’ll walk you through a fix — most issues resolve in under 5 minutes.
Let’s find the problem
Is any light on your modem?
Look at the front of your modem — even a flashing light tells us something useful.
Read the full guides
The longer version of everything above, in writing.
- Network statusHow to check whether the problem is your connection or ours.Read the guide
- Getting startedWhat happens after you sign up, and how to set up your modem when it arrives.Read the guide
- Troubleshoot your connectionWork through these in order. Most faults are fixed by the first two steps.Read the guide
We’re Here for You.
No days off.
No dark patterns, no buried phone numbers. Every contact option is right here.
Phone. A real person picks up.
Australian-based technicians. Best for faults, line investigations, and anything complex. No offshoring, no scripts.
Make a complaint
Complete this form to lodge a complaint.
Frequently Asked Questions
Everything you want to know about our plans, pricing, setup, and support — answered honestly, right here.
Still have questions?View our full support centre
Are there any lock-in contracts?
No. All Techarob plans are month-to-month with no lock-in contracts and no exit fees — cancel any time.
Which NBN speed do I need?
For 2–4 people NBN 50 is plenty. For gaming, 4K streaming and heavy WFH go for NBN 100. Large households or content creators should look at NBN 250 or NBN 500.
How long does activation take?
Most activations complete within 3–5 business days. If a technician is required we'll book a time that suits you and keep you updated throughout.
Do I need a modem?
A modem is included with every plan. Bring your own if you prefer — we'll ship configuration settings to make setup quick.
Is a modem included?
Yes. Every Techarob plan ships with a pre-configured modem at no extra cost.
What does the monthly price include?
Unlimited data, free modem, Australian-based support and the speed tier of your chosen plan — no hidden fees.
How do I switch from my current provider?
Just enter your address, pick a plan and we'll handle the switchover. In most cases you'll experience minimal downtime during the swap.
Ready for internet that just works?
Check if Techarob NBN is available at your address and get connected in as little as 3 days.
Or prefer to call? 1300 832 472 — we actually pick up.